Because some of the items in the store are made to order, all sales are final. However, If there was an error on our end with your order please contact Diadem.Media.ltd@gmail.com and we will do our best to remedy the situation.

Failed Delivery/Returned to Sender

If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver,) sender assumes no responsibility.

Damaged/Opened Box
If you receive your package, and it is damaged and/or opened, please take a photo of the damage before checking the contents inside. Please submit a claim via the courier used to ship your order.